FREQUENTLY ASKED QUESTIONS

1. ORDERS

How can I track my order?
Once your order is placed, you'll receive a confirmation email. When your order ships, we'll send a second email with your tracking number and expected delivery date. You can also track your order anytime from the Track Order page on our website.

Can I change or cancel my order?
We can only make changes or cancellations on orders that haven't been processed for shipping yet. Once your order status shows "preparing for shipping" or beyond, we're unable to make changes. Please reach out to us as soon as possible through our contact page.

Why didn't I receive a confirmation email?
Check your spam or junk folder first. If it's not there, contact us and we'll sort it out right away.

2. PAYMENT

What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. All options are available at checkout.

Which currency will I be charged in?
All orders are charged in USD.

3. SHIPPING

Where do you ship?
We currently ship within the United States and Canada.

How long does it take to ship?
We pack and ship every order within 1 business day. After shipping, delivery typically takes 2–5 business days within the US and 6–10 business days to Canada.

How much does shipping cost?
We offer free shipping on orders over $100. Standard shipping rates apply to orders below that threshold.

What if I'm not home when delivery is attempted?
Your carrier will leave a delivery notice and attempt redelivery, or you can arrange pickup at your local post office.

4. RETURNS & EXCHANGES

Do you accept returns?
Yes. We accept returns within 30 days of purchase, provided the item is unused and in its original condition. Please contact us through our contact page to start a return.

Do you accept exchanges?
Yes, on the same conditions as returns. Just let us know when you reach out that you'd like an exchange rather than a refund.

How long does it take to process a return?
Once we receive your return, we'll confirm it within 14 days and issue your refund or exchange within 14 days of acceptance.

5. GIFT BOXES

Can I add a personalized message to my gift box?
Absolutely. During checkout you can add a custom gift message that we'll include printed on a card inside the box.

Will my gift box arrive ready to give?
Yes — every box arrives beautifully packaged, tissue-wrapped, and ready to gift. No extra wrapping needed on your end.

Do you offer corporate or bulk gifting?
Yes! We work with companies for employee gifts, client appreciation, and event gifting. Visit our Corporate Gifts page or contact us directly for bulk pricing and custom options.

6. OTHER

What if my package is lost or arrives damaged?
If your package is lost or arrives damaged, please contact us within 7 days and we'll make it right. Please double-check your shipping address at checkout — we're not responsible for packages lost due to incorrect addresses provided at checkout.

Do you have a physical store?
We don't have a retail location. We're based in Miami, Florida and ship directly to you.